PantryStacky Store Return & Refund Policy

Return Window

PantryStacky Store welcomes returns made within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return irrespective of the return window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly labeled as such during checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the product handling instructions
• Items submitted after the 30-day return window without prior written authorization from PantryStacky Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging in your initial message.
2. Our team will examine your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where relevant.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and legibly write the issued RMA number on the outside of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined at our discretion or may encounter substantial processing delays. PantryStacky Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once PantryStacky Store has received and inspected the returned item, approved refunds are issued to your original payment method within 3–5 business days. Where a damage or defect claim has been approved (with valid photographic proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as timing depends on your financial institution's processing schedule. Original shipping charges are non-refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by PantryStacky Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery and include clear photographs of the issue, your order number, and the details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by PantryStacky Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction applied to your total refund amount. For any return caused by a PantryStacky Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of the return shipping costs, with no deductions taken from your refund.